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Maze and eMaze

Maze Help Desk Contact Details

  • EMAIL details of your request to helpdesk@rmap.com.au
  • PHONE the dedicated Help Desk line on 1300 550 062
  • FAX the dedicated Help Desk fax on (08) 9443 7711

Maze Support Website

For access to Patches, Release Notices and Technical Documentation regarding your version of Maze, visit the RM Asia-Pacific Maze website at www.caz.com.au.

Help Desk Hours

The Help Desk is available weekdays (excluding Australian National Public Holidays) from 6:00am to 4:30pm (WST).

Call Charges

All calls to the 1300 550 062 Help Desk number will be charged at local call rates throughout Australia.

Service Guarantees for Help Desk

Our Help Desk team is committed to a maximum initial response time of two hours. Every call and response is logged and allocated an incident number, so we can track the progress of your call at any time.

The Help Desk Service is designed to answer most queries within 15 minutes. If your problem requires further investigation it will be escalated to our Level Two Help Desk staff. 
(Please refer to the RMAP Technical Support Service Details documentation for further details) 

Pay As You Call (PAYC) Service Fee

The PAYC service has been discontinued as of January 2008.   Access to Maze Help Desk will now be provided for all clients with paid-up Annual Software Maintenance under the Maintenance and Support arrangement announced in November 2007.