Privacy Policy

Privacy Statement for www.rmap.com.au

RM Asia Pacific Pty Ltd (RM) has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.rmap.com.au

We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to gather broad demographic information.

The www.rmap.com.au website uses cookies, which are small text files on your computer. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the website. As we develop the website further this will allow your shopping basket to be kept separate from other users and will enable us to automatically complete some of the forms when you subsequently use them. The creation of a cookie on your computer does not give the website any access to other information such as your email address.

Our site's registration form requires you to provide us with some contact information (e.g. name and email address). We sometimes use this contact information from the registration form to send you information about our company and our products and services by phone, email, fax etc. This contact information is also used to contact you when necessary. If at any time you wish to stop receiving information from RM please contact us and we will update our records accordingly.

This site contains links to other sites. www.rmap.com.au is not responsible for the privacy practices or the content of such websites.

In some cases, we work with other companies to provide products and services. In such cases we will never share your details directly with another company, except where this is required to fulfil an order for those third party products or services.

Our site uses a form to help us manage requests. We collect contact information (like email addresses). Contact information is used to respond to enquiries, or get in touch with you when necessary.

Our online surveys ask for contact information (like email addresses). We use contact information from our surveys to send information about our company.

We run competitions on our site in which we ask for contact information (like email addresses). We use contact information from competitions to send information about our company. Contact information is also used to contact you when necessary. Any other information is shared only within the RM Group of companies.

Public Forums

This site may include chat rooms, forums, message boards, and news groups. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All instances of unauthorised attempted access to our site are logged and investigated. Where necessary RM will inform law enforcement agencies or other relevant organisations regarding misconduct.

Help Desk Reporting Service (HDRS)
The Help Desk Reporting Service (HDRS) is an error reporting service that is incorporated into the following RM products:

Maze & Geni v8.21 (Service Pack 2 and above)
eMaze v1.0 and above
Application Layer Update Utility (ALUU) v2.0 and above
Database Manager v8.21 and above
Password Manager v8.21 and above

The system allows users of these applications to submit a Problem Report or Support Requests to one or more Licensor's Help Desks. Information is collected as supplied by the user of the software and also includes information about the user's machine(s) and software, including server systems connected to RM products and your product's licence details. This may include private information.

The information collected is processed at our public web server and then sent to your registered Help Desk(s) and connected to their respective tracking and workflow systems. This information is collected in order to provide support services and for statistical purposes in order to assist RM to troubleshoot and resolve program errors proactively. The information is kept private and confidential in accordance with our privacy policy. For further details about the HDRS please refer to your product's End User Licence Agreement (EULA) accompanying your product.

Email

At RM we respect the privacy of email accounts and we store your email addresses just as securely as other information on www.rmap.com.au. Your details will not be passed to ANY organisation beyond the RM Group of companies without your explicit permission.

However, we may use email to keep you up to date with news about products, services and offers that we think maybe are of interest to you. If you do not want to be kept informed in this way by email, please let us know. You can do this by ticking the relevant box where your email address is stored when you register or by choosing the unsubscribe option within the email.

Choice/Opt-out

Our site provides you with the opportunity to opt-out of receiving communications from us at the point where we request contact information from you.

To prevent you receiving such communications from RM in the future, you can:

1. send your request using contact us

2. send a letter clearly identifying yourself and asking that we remove you from our contact lists.

Letters should be sent to:
Privacy - RM Database Marketing
PO Box 956
Chatswood
NSW 2057 Australia

Correct/Update

To change or modify information previously provided, you can:

1. send your request using contact us and provide the correct information.

2. send a letter clearly identifying yourself and asking that we correct or update our database.

RM Database Marketing

PO Box 956
Chatswood
NSW 2057 Australia

Contacting the web site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can:

1. send your question using contact us

2. send your question in a letter.

Letters should be sent to:
RM Database Marketing

PO Box 956
Chatswood
NSW 2057Australia
Australia
Telephone: +61 (2) 9411 8114
Fax: +61 (2) 9411 3670
mailto:webmaster@rmap.com.au

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In this privacy statement, all references to "RM" means RM Asia Pacific Pty Ltd. The RM Group of companies includes RM and the other subsidiary undertakings of RM plc.